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Citizen Call Survey – English
Citizen's Call Survey (English)
A source to provide feedback to our SunComm 9-1-1 Team to allow them to see how they're performing.
Date of Call:
MM slash DD slash YYYY
Time of Incident (Approx):
:
Hours
Minutes
AM
PM
AM/PM
Type of Call
Police
Fire
Medical
Were you transferred to another agency?
Yes
No
Responding Agency:
Incident/Case#:
Please answer the following:
1. When you called 9-1-1, was your call answered promptly?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
2. Do you feel the 9-1-1 Call Taker was knowledgeable?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
3. Do you feel your call was handled in a professional manner?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
4. Was the 9-1-1 Call Taker courteous and helpful?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
5. Did the 9-1-1 Call Taker understand your needs?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
6. Do you believe the Call Taker asked the appropriate questions?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
7. Overall, how would you rate the 9-1-1 service you received?
Rating Scale: 5-Exceptional...1-Poor
5
4
3
2
1
Please list any other comments or suggestions:
Would you like contact regarding this incident?
Yes
No
If yes, please list your name and contact information:
Name, Phone Number, Email Address, Etc.