STATS
9-1-1 Call Statistics:
Total 911 Calls: 173,752
Admin Lines: 130,479
Text-to-911: 192*
Average 911 Call Answer Times by Month:
The National Emergency Number Association (NENA) Call Answering Standard/Model Recommendation is that 90% of all 9-1-1 calls are answered during peak hours within 10 seconds. SunComm does an exceptional job exceeding those standards during all hours, not just during times of peak call volume, despite consistent under-staffing throughout 2019.
| January: 99.66% in 4.135 Seconds | July: 99.98% in 4.498 Seconds |
| February: 99.58% in 4.098 Seconds | August: 99.99% in 4.430 Seconds |
| March: 99.75% in 4.276 Seconds | September: 99.95% in 4.447 Seconds |
| April: 99.93% in 4.213 Seconds | October: 99.99% in 4.286 Seconds |
| May: 99.87% in 4.199 Seconds | November: 99.99% in 4.445 Seconds |
| June: 99.93% in 4.176 Seconds | December: 99.98% in 4.442 Seconds |
Response Statistics:
In 2019 SunComm Dispatched the following number of incidents for the following agencies:
Yakima Fire: 10,619
Yakima County Fire Districts: 3,492
Yakima Police:
Dispatched Incidents- 88,160
Traffic Stops- 22,148
Union Gap Police:
Dispatched Incidents- 7,719
Traffic Stops- 2,015
