Call Statistics
9-1-1 Call Statistics:
Total 911 Calls: 147,043
Admin Lines: 140,981
Text-2-911: 192*
*SunComm accepted thousands of texts throughout 2019, however only texts that resulted in a call for service were counted toward text totals.
Average 911 Call Answer Times by Month:
The National Emergency Number Association (NENA) Call Answering Standard/Model Recommendation is that 90% of all 9-1-1 calls are answered during peak hours within 10 seconds. SunComm does an exceptional job exceeding those standards during all hours, not just during times of peak call volume, despite consistent under-staffing throughout 2019.
January: 99.66% in 4.135 Seconds July: 99.98% in 4.498 Seconds
February: 99.58% in 4.098 Seconds August: 99.99% in 4.430 Seconds
March: 99.75% in 4.276 Seconds September: 99.95% in 4.447 Seconds
April: 99.93% in 4.213 Seconds October: 99.99% in 4.286 Seconds
May: 99.87% in 4.199 Seconds November: 99.99% in 4.445 Seconds
June: 99.93% in 4.176 Seconds December: 99.98% in 4.442 Seconds
Response Statistics-
In 2019 SunComm Dispatched the following number of incidents for the following agencies:
Yakima Fire: 10,619
Yakima County Fire Districts: 3,492
Yakima Police:
Dispatched Incidents- 88,160
Traffic Stops- 22,148
Union Gap Police:
Dispatched Incidents- 7,719
Traffic Stops- 2,015