9-1-1 Call Statistics:

Total 911 Calls: 147,043

Admin Lines: 140,981

Text-2-911: 192*

*SunComm accepted thousands of texts throughout 2019, however only texts that resulted in a call for service were counted toward text totals.

 

Average 911 Call Answer Times by Month:

The National Emergency Number Association (NENA) Call Answering Standard/Model Recommendation is that 90% of all 9-1-1 calls are answered during peak hours within 10 seconds.  SunComm does an exceptional job exceeding those standards during all hours, not just during times of peak call volume, despite consistent under-staffing throughout 2019.

January: 99.66% in 4.135 Seconds          July: 99.98% in 4.498 Seconds

February: 99.58% in 4.098 Seconds       August: 99.99% in 4.430 Seconds

March: 99.75% in 4.276 Seconds             September: 99.95% in 4.447 Seconds

April: 99.93% in 4.213 Seconds               October: 99.99% in 4.286 Seconds

May: 99.87% in 4.199 Seconds                 November: 99.99% in 4.445 Seconds

June: 99.93% in 4.176 Seconds                 December: 99.98% in 4.442 Seconds

Response Statistics-

In 2019 SunComm Dispatched the following number of incidents for the following agencies:

Yakima Fire: 10,619

Yakima County Fire Districts: 3,492

Yakima Police:

Dispatched Incidents- 88,160

Traffic Stops- 22,148

Union Gap Police:

Dispatched Incidents- 7,719

Traffic Stops- 2,015